Shipping policy

Shipping Policy

At Petzi Online, we are committed to providing a smooth and reliable shopping experience for our customers across the United States. Please review our shipping policy below for information regarding order processing, delivery times, and free shipping.

Free Shipping

We proudly offer FREE Standard Shipping on all orders within the United States. No minimum purchase is required unless otherwise stated during special promotions.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times within the United States:

  • Standard Shipping: 5–12 business days

  • Remote or rural areas: Delivery may take additional time depending on carrier availability.

Please note that delivery times are estimates and are not guaranteed.

Tracking Your Order

Once your order ships, tracking details will be sent to the email address provided during checkout. Tracking updates may take 24–48 hours to appear after shipment.

Shipping Delays

While we strive to deliver all orders on time, delays may occasionally occur due to:

  • Weather conditions

  • High shipping volumes

  • Carrier delays

  • Customs or transportation issues

  • Other circumstances beyond our control

Petzi Online is not responsible for delays caused by shipping carriers or unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided and the order has already been shipped, we may be unable to modify or redirect the package.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible. We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions about shipping or your order status, please contact us:

Email: syedhaideralishah523@yahoo.com

Thank you for shopping with Petzi Online! We appreciate your trust and look forward to serving you.